PT Bank QNB Indonesia Tbk (QNB Indonesia) was a part of QNB Group, the largest bank in the Middle East and North Africa region, which was established in 1964. QNB is currently operating in 31 countries spanning across three continents. QNB was recognized as "The Best Bank in the Middle East" by Euromoney Magazine and was voted as "One of the Top 50 Safest Bank in the World" by Global Finance Magazine in 2013. In 2019, QNB Group was listed under Top 1000 World Banks by The Banker Magazine.
QNB Indonesia was established in Medan in
1913 under the name NV Chunghwa Shangyeh Maatschappij. With more than
100 years of banking experience, in 2011 the Bank enhanced its capital
through Right Issue that makes Qatar National Bank (QNB) the Controlling
Shareholders of the Bank. In 2019, QNB Indonesia successfully obtained
credit rating of “AAA(idn)” with Stable Outlook from Fitch Ratings
Indonesia. Bank QNB Indonesia BKSW
Vision
We will be:
An icon* in Indonesia that grows together with our stakeholders
A top tier Bank in terms of financial performance in Indonesia
*) In terms of technology enabled convenience and simplicity process
Mission
We provide outstanding technology – enabled Banking products and services supported by an international network that delivers enhanced stakeholders value to be a financial institution of choice.
QNB Values
Passion for excellence
- We strive to go the extra mile to achieve the highest professional standard.
Innovative
- We shall be adaptive to change and value creative thinking to continuously attain superior benefits
Synergistic team
- We shall effectively harness our strength to achieve our common goals with pride.
Responsible Citizenship
- We shall respects with dignity and be concerned for the well-being of people and environment in which we operates.
Professionalism with integrity
- We shall continuously develop our competencies and behaviour to reliably deliver what is expected from us. We shall be honest, fair, and accountable. Bank QNB Indonesia BKSW
Majority share of PT Bank QNB Indonesia Tbk is owned by QNB Group. QNB Group ownership structure shared between Qatar Investment Authority (50%) and the private sector (50%). In 2014, through Right Issue IV, QNB share ownership increased to 82.59% and the Bank alter its name and logo to PT Bank QNB Indonesia Tbk. In 2018, through Right Issue VI, QNB Group share ownership increased to 92.48%.
Awards
2013
- “The Best Bank in Marketing” and second place for “Human Capital and Risk Management” category for Commercial Bank with Primary Capital below Rp 1 trillion from Anugerah Perbankan Indonesia, 2013
- The Best Banking & Service Excellent of the Year, 2013
- The Best Improvement Bank of the Year, 2013
2014
- Consumer Service Innovation award from The 8th Global Telecom Business Innovations Awards, 2014
- Risk Management Certification Refreshment Program, 2014
- Most Engaged New Partnership by AIA, 2014
- Partnership appreciation from Lintasarta for Indonesia ICT Outlook 2015 seminar, 2014
2015
- First place for “Finance, Efficiency and Profit” and “Human Capital”, second place for “BUKU II Bank” and third place for “Good Corporate Governance”, “Risk Management” and “Marketing” category from Anugerah Perbankan Indonesia, 2015
- The Most Improved Banking of the Year from Indonesia Improvement Award, 2015
- First place for “ATM Card Brand Product” from The 4th Infobank Digital Brand of the Year, 2015
2016
- Platinum Award, Top 80 Annual Reports in the Asia-Pacific Region, Top 10 Indonesian Annual Reports of 2015 from 2015 Vision Awards, 2016
- First place for “Human Capital”, second place for “Finance” and third place for “BUKU II Bank” and “Good Corporate Governance” category from Anugerah Perbankan Indonesia, 2016
- Excellent Financial Performance in 2015 from Infobank Awards, 2016
- Certificate of appreciation from Warta Ekonomi, 2016
- Partnership appreciation from Prudential Life Assurance, 2016
- Partnership appreciation from Commonwealth Life, 2016
- Certificate of appreciation from Perbarindo, 2016
- Certificate of appreciation from Bank Indonesia, 2016
2017
- Special award for DooEt from The Indonesia Digital Innovation Award, 2017
- Annual Report Award 2016, 2017
- Indonesia Best Banking Brand Award, 2017
- Indonesia Corporate Reputation Award, 2017
2018
- Credit ratings of idAA with ‘Stable’ outlook from Pefindo, 2018
- Appreciation award as ‘Bank Persepsi dalam Administrasi Penerimaan Negara melalui Modul Penerimaan Negara Generasi 2’, 2018
- Top 50 Mid-Capitalization Public Listed Company Certification and Best Financial Sector of Mid-Market Capitalization Public Listed Company from The 10th IICD Corporate Governance Conference Awards, 2018
2019
- Credit ratings of ‘idAAA’ with ‘Stable’ outlook from Pefindo, 2019
- Credit ratings of ‘AAA(idn)’ with ‘Stable’ outlook from Fitch Ratings, 2019
- Partnership appreciation from Asuransi Simas Jiwa, 2019 Bank QNB Indonesia BKSW
Mutual Fund
Equity Fund
Equity Fund is an investment options to fulfill customer Investment needs with High Risk Profile and Long Term Investment HorizFixed Income Fund
Fixed Income Fund is an Investment Options to fulfill customer Investment needs with Medium Risk Profile and Medium Term Investment Horizon.
Money Market Fund
Money Market Fund is an Investment Options to fulfill customer Investment needs with Low Risk Profile and Short Term Investment Horizon.
Balance Fund
Balance Fund is an Investment Options to fulfill customer Investment needs with Medium - High Risk Profile and Medium - LongTerm Investment Horizon.
Capital Protected Fund
Capital Protected Fund is an Investment Options to fulfill customer
Investment needs with Medium – High Risk Profile and Medium Term
Investment Horizon. Bank QNB Indonesia BKSW
Savings & Deposit
Savings Account
By having Savings Account, you can enjoy convenient banking transactions, which provides a comfortable and secured experience.
- Internet Banking
E-banking services that is accessible through website that provides convenient and secured of transactions at any time - e-Statement
Monthly electronic bank statements sent through e-mail, for more convenience and well secured information. - FREE cash withdrawal at ATM Bersama and PRIMA networks.*
*Terms and conditions apply
- Fill in and sign the account opening application form
- Copy of ID : KTP (WNI), Passport & KITAS/KITAP (WNA)
- Initial deposit IDR 50,000
- Monthly administration fees IDR 15,000
- < IDR 1,000,000 = 0% p.a.
- ≥ IDR 1,000,000 = 0.50% p.a.
*Interest rates can change at any time Bank QNB Indonesia BKSW
Premium Savings Account
Enjoy various benefits in one savings account with competitive interest rate.
- Competitive interest rate
- Free transaction and monthly administration fees
- Free cash withdrawal and balance check at ATM Bersama and PRIMA networks*
- Free RTGS transaction
- Free LLG transaction
- Free Clearing transaction
- Fill in and sign the account opening application form
- Copy of ID : KTP (WNI), Passport & KITAS/KITAP (WNA)
- Initial deposit IDR 2,000,000
- Only for individual customer
- Balance on hold IDR 100,000
- The minimum average monthly balance free of penalty fees is IDR 10,000,000
- Penalty fees charged for balance below the monthly minimum average is IDR 50,000
- ≥ IDR 1 mio - < IDR 10 mio = 1% p.a.
- ≥ IDR 10 mio - < IDR 500 mio = 3.50% p.a.
- ≥ IDR 500 mio = 4.00% p.a.
*Terms and conditions apply Bank QNB Indonesia BKSW
Checking Account
Checking Account is designed to provide convenience and comfort for your business transactions both individuals and non individuals.
For further information, please contact the nearest QNB Indonesia branch or QNB Indonesia Contact Center (+62 21) 300 55 300
- Checking Account in Rupiah currency is available for individual Corporation.
- Flexible, withdrawal with check/bilyet giro.
- Profitable, interest rate given is based on checking account daily balance
- Requirements
Requirements
- Initial deposit IDR 1,000,000
- Balance on hold IDR 100,000
- Monthly administration fee IDR 30,000
- Individual
- Fill in and sign the account opening application form
- Copy of ID : KTP (WNI), Passport & KITAS/KITAP (WNA)
- Copy of Taxpayer ID (NPWP)
- Corporation
- Fill in and sign the account opening application form
- Copy of ID of authorized officials
- Copy of Taxpayer ID, Certificate of Company Registration/TDP, Business Legal Permit Certificate/SIUP and Certificate of Domicile
- Copy of Articles of Associations and the latest amendment from the Ministry of Law
- 0 - IDR 2.000.000,- = 0% p.a.
- IDR 2.000.000,- - IDR 15.000.000.000,- = 0.50% p.a.
- ≥ IDR 15.000.0000.000,- = 1.00% p.a.
*interest rates can change at any time Bank QNB Indonesia BKSW
Premium Checking Account
Premium Checking Account that is designed for you, equipped with various facilities for the comfort of your banking transactions.
For further information, please contact the nearest QNB Indonesia branch or QNB Indonesia Contact Center (+62 21) 300 55 300
- Competitive interest rate
- Free transaction RTGS
- Free transaction LLG
- Free clearing transaction
- Free cash withdrawal at ATM Bersama and PRIMA networks
- Free of charge of checkbook Free monthly administration
* Terms and conditions apply
- Initial deposit IDR 10,000,000
- Balance on hold IDR 250,000
- Penalty fee of IDR 100,000 for an average monthly balance of less than IDR 50,000,000
- < IDR 50 million = 0% p.a.
- IDR 50 million - < IDR 500 million = 1% p.a.
- IDR 500 million - < IDR 2.5 billion = 1.50% p.a.
- IDR 2.5 billion - < IDR 5 billion = 1.50% p.a.
- ≥ IDR 5 billion = 2.00% p.a.
*Interest rates can change at any time
A. Individual
- Fill in and sign the account opening application form
- Copy of ID : KTP (WNI), Passport & KITAS/KITAP (WNA)
- Copy of Taxpayer ID (NPWP)
B. Corporation
- Fill in and sign the account opening application form
- Copy of ID of authorized officials
- Copy of Taxpayer ID, Certificate of Company Registration/TDP, Business Legal Permit Certificate/SIUP and Certificate of Domicile
- Copy of Articles of Associations and the latest amendment from the Ministry of Law Bank QNB Indonesia BKSW
Time Deposit
QNB Indonesia offers time deposit products with flexible tenors, ranging from 1 month to 2, 3, 4, 5, 6, 9 and 12 months, available in 7 currencies (IDR, USD, SGD, AUD, EUR, HKD & JPY).
For further information, please contact the nearest QNB Indonesia branch or QNB Indonesia Contact Center (+62 21) 300 55 300 Bank QNB Indonesia BKSW
Bancassurance
First LifeShield
First LifeShield is a unit link life insurance program with Regular Premium from Allianz for maximum protection solution along with long term potential Investment Value.
- A complete selection of 12 additional protection benefits according to customer needs.
- 110% Premium allocation* since 3rd Policy year onwards for potential Investment Value.
- Flexible in choosing Total Regular Premium amount and frequency based on customer's financial plan.
- Provide emergency medical assistance services throughout the world.
- Maximum life protection coverage up to 100 years old.
*) Bid/offer spread 5%.
1. Basic benefits
- 100% basic life Sum Assured.
- Medical Assistance.
2. 12 additional benefit options (riders) according to protection needs:
- Sum Assured for 49 critical illness types, with the following options:
- Critical Illness Plus / CI Plus : It is not reduce Basic Life Sum Assured value.
- Critical Illness Accelerated / CI Accelerated : Reduce Basic Life Sum Assured value.
- Critical Illness 100 : Sum Assured for 100 critical illness conditions.
- Accidental Death & Disablement Benefit / ADDB : Sum Assured for death & permanent disability due to accident.
- Sum Assured for total permanent disability due to illness / accident, with the following options:
- Total Permanent Disability : It is not reduce Basic Life Sum Assured value.
- Total Permanent Disability Accelerated : It is reduce Basic Life Sum Assured value.
- Flexicare Family : Inpatient and surgical in hospital daily cash plan for Insured including his/her family members.
- Hospital & Surgical Care+ : Reimbursement for inpatient and surgical in hospital.
- Premium payment by Allianz if:
- Payor Protection : Premium Payer dies.
- Spouse Payor Protection : Premium Payer spouse dies.
- Payor Benefit : Premium Payer diagnosed with 49 critical illness types / suffering from total permanent disability.
- Spouse Payor Benefit : Premium Payer spouse diagnosed with 49 critical illness types / suffering from total permanent disability.
- Premium allocation for long term potential investment value**.
- Maturity benefit: Potential Investment Value.
- Potential Investment Value can be withdrawn as needed.
- Investment fund options available according to the customer's risk profile.
*) Bid offer spread 5%.
**) Potential Investment Value is not guaranteed and may change from time to time, depending on the performance of the selected investment fund.
First InvestShield
First InvestShield is a unit link life insurance program with a Single Premium from Allianz for protection solutions along with potential maximum long-term Investment Value.
- 105.26%* Premium allocation for potential optimal Investment Value.
- No administration & top up fee.
- Policy guaranteed acceptance up to Sum Assured of IDR 300,000,000 / USD 25,000**.
- Optimal investment opportunities in Indonesia, Asia Pacific & global markets.
*) Bid offer spread 5%.
**) Based on effective Policy terms & conditions.
*) Potential Investment Value are not guarantee and may change from time to time depending on the investment fund performance.
**) With condition that there are no claim paid on permanent disability Sum Assured before.
***) Reduce death benefits if dies due to accident occurs later.
- 105.26%* Premium allocation for potential Investment Value**.
- Maturity benefit: Potential Investment Value **.
- Potential Investment Value** can be withdrawn as needed.
*) Bid offer spread 5%.
**) Potential Investment Value is not guaranteed and may change from time to time, depending on the selected investment fund performance.
Best Way To Pay
GPN Debit Card
Savings Account customer will receive QNB Indonesia NPG Debit Card equipped with National Standard Indonesian Chip Card Specification (NSCCS) technology and NPG logo. It will gives convenience to customers when doing various transactions such as cash withdrawal, balance enquiry, transfers, bill payment through any ATM machine and retail transactions payment through any EDC terminal using the PRIMA and ATM Bersama networks across Indonesia.
National Standard Indonesia Chip Card Specification (NISCCS)
For security and convenience transaction, QNB Indonesia NPG Debit Card
complies with the National Standard Indonesia Chip Card Specification
(NISCCS) to provide safety and security for data transactions
National Payment Gateway (NPG)
QNB Indonesia has joined the National Payment Gateway (NPG) program that
offers standardized security features where all domestic transactions
are processed through a national network, so that customers can conduct
transactions securely in all Indonesia payment channel
There is no minimum thresholds amount for retail transaction payments and no cash withdrawal fees at all PRIMA and ATM Bersama network across Indonesia.
To enjoy a more secured and convenience transaction, please
immediately exchange your magnetic stripe card with the new QNB
Indonesia NPG Debit Card at the nearest QNB Indonesia branch. Bank QNB Indonesia BKSW
Credit Card
True Appreciation of Your Success
QNB First Visa Infinite Credit Card is the card that reflects the personal success you have achieved in life. As a valued customer, you deserve extra special treatment as your pursue your aspiration and your perfect lifestyle. Our QNB First Visa Infinite card offers you a wealth of unique opportunities and benefits, guaranteeing you ease and comfort, wherever in the world you may roam.
Enjoy our wide range of features and benefit that will suit your financial needs.
- Install Program
You can arrange your payments for transactions of minimum IDR 1 million, which already posted on your credit card account, for any period between 3 and 24 months. The Install Program will make any of your transaction with credit card easier. - Point Reward
The more you shop at retail outlets or online using your QNB Credit Card the more Point Reward you will accumulate. Increase your Point Reward and redeem them for attractive gifts. - Mileage
As a QNB Credit Card holder, you can exchange your Point Reward for air miles on flights operated by our airlines partners. - Partnership
Enjoy special offers and discounts at stores operated by QNB partnering merchants including restaurants, hotels, hospitals, and many more. Enjoy 0% interest or special interest rates at stores operated by our Install Program partnering merchants. - Cash Advance
Make cash withdrawals at QNB Indonesia branches or any ATM with Visa logo, with the maximum cash withdrawals based on the cardholder credit limit. - Auto Debit
This feature allows you to make automatic credit card payments from your QNB current or savings account. - Flexible Payment
Enjoy the convenience of paying your credit card total balance by making the minimum payment, fixed installments, or full payment. - Credit Card Insurance
Credit Card Insurance gives you protection against defaulting on your QNB Credit Card payments owing to natural disasters such as death from accident or illness, permanent disability, or other covered risks in accordance with the prevailing terms and conditions. In the event of such occurrences, your credit card balance will be paid at the maximum limit specified by QNB insurance partners. This feature is subject to premium payments made by the cardholder. - Travel Guard & Purchase Protection
Only for Visa Infinite card holders will receive free Travel Flight Accidents insurance from an insurance company appointed by QNB up to a maximum IDR 5 billion for Visa Infinite card holders respectively for accidental death or loss resulting from plane crash. You will also receive compensation for travel inconvenience, covering missed flight connections, flight delays, luggage delays and luggage loss, and purchase protection, in accordance with the prevailing terms and conditions set out in the insurance policy. - PIN 6 digit
According to Bank Indonesia Regulation regarding improvement in the security of card payments, all credit card transactions at merchants in Indonesia must use a 6-digit PIN as a means of verification and authentication. Bank QNB Indonesia BKSW
Ways to Bank
ATM
One of E-Channels banking facility which give convenience in doing banking transactions with broad banking access using ATMBersama/PRIMA network and international network from Visa.
Find various convenience in using QNB Indonesia ATM:
- Cash withdrawal
- Cash deposit (only using CRM/Cash Recycle Machine)
- Transfer to QNB Indonesia accounts or other bank accounts which connected using ATM Bersama/Prima members
- Payment for mobile phone post-paid bills
- Purchase pre-paid mobile phone vouchers
- Provide account information and account mutations for the last 5 transactions
- Cash withdrawal and balance inquiry transaction using Visa card (credit card and debit card) Bank QNB Indonesia BKSW
Online Banking
Product Knowledge
QNB Online Banking is an internet-based banking service provides secure access in managing your daily transactions anywhere at all times from computer, laptop, smartphone and tablet.
Enjoy your banking experiences directly from your electronic device just by clicking https://ib.qnb.co.id and select the service that you need. QNB Online Banking creates a possibility to access your account without having to go to the bank.
QNB Online Banking Features
- Account Information
- Recent Activity
- Account Statement
- Transfer
- Favourite List
- Transfer to QNB Indonesia Account (to your personal account or other QNB Indonesia account)
- Online Transfer
- RTGS/SKN Transfer
- Bill Payment
- Favourite List
- Bill Payment :
- Telco (Telkomsel, XL, Smartfren)
- Telco (Telkomsel, XL, Smartfren)
- Purchase
- Favourite List
- Purchase :
- Telco (Telkomsel, XL, Smartfren, Tri)
- Telco (Telkomsel, XL, Smartfren, Tri)
- Helpdesk
- Compose
- Inbox
- Sent
- Application
- Cheque Book Order
- Cheque Book History Order
- Transaction Management
- Successful Transaction
- Failed Transaction
- Scheduled Transaction
- Administration
- Manage Notification
- Manage Notification
- Information
- Interest Rate Info
- Transaction Charge Info
- User Guide
- Others
- Change Password
- Self-password reset Bank QNB Indonesia BKSW
Mobile Banking
QNB Indonesia Mobile Banking (DooEt+)
In line with the rapid development of banking services that are now aligned with technological paradigm, QNB Indonesia presents QNB Indonesia Mobile Banking (DooEt+)” caters as digital banking service that is user friendly to you. QNB Indonesia Mobile Banking (DooEt+) will enabling the daily transactions to become simpler, swift and secure, anytime and anywhere.
Download QNB Indonesia Mobile Banking (DooEt+)
- For iOS Device (App Store), click here https://goo.gl/FMtUd6
- For Android Device (Play Store), click here https://goo.gl/yKrsah
Account Information
- Balance Inquiry (Savings Account, Checking Account Individual, DooEt E Money)
- Transaction detail
- E-Statement
Fund Transfer
- Other QNB Account Transfer
- DooEt E money Transfer
- Online Transfer
- SKN Transfer
- RTGS Transfer
Purchase
- Prepaid & Postpaid
- PLN
- Telkomsel
- Indosat
- Smartfren
- Tri
- XL
Payment
- QNB Indonesia Credit Card
- Tax Payment
- Payment to merchant with QR Code
Koin Reward
- Balance Inquiry
- Redeem KOIN
Setting & Information
- Language Options
- Change PIN
- How to TopUp DooEt (E-Money)
- Terms & Conditions
- About DooEt Bank QNB Indonesia BKSW
Download QNB Indonesia Mobile Banking (DooEt+)
- For iOS Device (App Store), click here https://goo.gl/FMtUd6
- For Android Device (Play Store), click here https://goo.gl/yKrsah
Register QNB Indonesia Mobile Banking (DooEt+) :
- Open QNB Indonesia Mobile Banking (DooEt+)
- Tap “Register Here”
- Complete your personal information
- Tap “Next”
- Access Code will be sent via SMS to your mobile phone
- Enter 6 digits Access Code
- Tap “Proceed”
- Registration successful
How to link QNB Indonesia Account (Savings Account, Individual Checking Account) to QNB Indonesia Mobile Banking (DooEt+)
To do transaction in QNB Indonesia Mobile Banking (DooEt+) using source of fund from Savings Account or Individual Checking Account, customers have to link their Savings Account or Individual Checking Account following below steps :
- Open QNB Indonesia Mobile Banking (DooEt+)
- Enter 6 digits PIN
- Tap “DooEt Balance” on the main page
- Tap “Add Account”
- Complete “Account number, Full Name and Date of Birth”
- Tap “Continue”
- Access Code will be sent via SMS to your mobile phone
- Add Account successful
Note :
- Ensure customer has successfully registered QNB Indonesia Mobile Banking (DooEt+)
- Customers have to make sure their active and valid mobile phone number already registered in the Bank’s system.
- For the smooth account linkage process, ensure the registered mobile number, customer name, and date of birth on the Bank system are in accordance with the information registered on the QNB Indonesia Mobile Banking (DooEt+) application.
- If the registered above data are not the same, please visit and
update the customer’s personal information at the nearest QNB Indonesia
Bank branch or Contact Center (+62 21) 300 55 300. Bank QNB Indonesia BKSW
Direct One on One Electronic Transaction or DooEt is Electronic Money server based from QNB Indonesia. DooEt can be used for transactions through QNB Indonesia Mobile Banking (DooEt+) application that can make a purchase, payment & transfer transaction.
Customer Benefits
- Easy to use transaction features including balance inquiry, transfer* and bill payment with QNB Indonesia Mobile Banking (DooEt+)
- Purchase efficiency simply by scanning QR code
- The one-click process, so purchasing do not need to count cash or wait for small change
- Transactions are secured, where all transactions are recorded on the payment system technology which protected and stated on the transaction history
*Transfer feature is only available when
the Customer has already linked the Savings Account/Individual Checking
Account to QNB Indonesia Mobile Banking (DooEt+) Application. Bank QNB Indonesia BKSW
Free Admin Fees For Your Bill Payment
Enjoy Free Admin Fee to purchase handphone voucher and PLN (electricity) transaction (prepaid and postpaid) using QNB Indonesia Mobile Banking (DooEt+).
- Program terms and conditions:
Free Admin Fee Program applies for:
• Purchase of Telkomsel prepaid vouchers
• Purchase of XL prepaid vouchers
• Purchase of PLN (electricity) tokens (prepaid)
• Payment of PLN (electricity) bills (postpaid) - There is no daily maximum transaction limit for Free Admin Fee Program
- The admin fee transaction will be returned to customer in the form of cashback that will be calculated based on transactions made in the current month and accumulated for 1 month and then it will be credited to the customer's account maximum in the 4th week of the following month.
- The program applies only for transactions using QNB Indonesia Mobile Banking (DooEt +) application through savings account as source of fund
- Customers will get admin fee cashback for PLN transactions and mobile phone voucher purchases if they make transactions in the specified program period.
-
All program calculations are calculated based on the internal
system of QNB Indonesia, for any discrepancies occur from Customer , the
data calculation used will be the calculation based on QNB Indonesia
internal system
- QNB Indonesia Management decision related to program provisions as well as decision regarding on which Customer will receive cashback for Free Admin Fee Program is absolute, final, binding and cannot be contested
- Program period is 1 June – 31 August 2020.
For more information please contact:
Contact Center of Bank QNB Indonesia (0221) 30055300 Bank QNB Indonesia BKSW