Money: 07/02/21

Royal Prima Hospital Medan is one of the largest private hospitals and will become a referral center for the community, especially the city of Medan and the people of North Sumatra in general. A proud moment, on May 17, 2011, the Deputy Minister of National Education of the Republic of Indonesia, Prof. Dr. Fasli Jalal, PhD. laying the groundwork for the construction of the Royal Prima Hospital. On February 14, 2013, the Head of the North Sumatra Provincial Health Office issued a Temporary Operational Permit to the Royal Prima Hospital Medan No. 440.442/1641/II/YEAR 2014. On February 16, 2014 RS. Royal Prima Medan was inaugurated by the Deputy Governor of North Sumatra Province, Bpk. Ir. H. Tengku Erry Nuradi, M.Si with a Permanent Operational Permit from the North Sumatra Provincial Health Office signed by the Head of the North Sumatra Provincial Health Office, dr. Siti Hatati Surjantini, M.Kes. Royal Prima PRIM

Vision

To become a Leading Hospital in the field of health services, education and health research and development by prioritizing the interests of public health

Mission

Organizing quality and professional plenary health services based on evidence and scientific research

Continuously improve the competence of human resources in accordance with the development of science and technology in medicine, dentistry and other health
Improving the quality and quantity of health, education and research facilities/infrastructure in accordance with technological developments and community needs
Carry out a comprehensive and integrated research and evidence-based education function in the health sector
Creating a work environment that synergizes with each other and upholds human and religious values as well as improves the welfare of the parties concerned
Establish partnerships with various parties in an effort to strengthen the role of hospitals in health services and education
Carry out service to the interests of public health Royal Prima PRIM

Patient Rights and Obligations

Obtaining information about the rules and regulations that apply in the hospital
Obtaining information about the patient's rights and obligations
Get services that are humane, fair and honest without discrimination
Obtain quality health services in accordance with professional standards and standard operating procedures
Obtain effective and efficient services so that patients avoid physical and material losses
File a complaint on the quality of service obtained
Choose a doctor and treatment class according to his wishes and abilities and in accordance with the applicable regulations in the hospital
Asking for consultation about the illness he is suffering from from other doctors who have a Practice License (SIP) both inside and outside the Hospital
Get privacy and confidentiality of the illness you are suffering from, including your medical data
Obtain information which includes diagnosis and procedures for medical action, objectives of medical action, objectives of medical action, alternative measures of risks and complications that may occur and prognosis of the actions taken as well as estimated costs of treatment
Giving approval or refusal of the actions to be taken by health workers against the disease he is suffering from
Accompanied by his family in critical condition
Performing worship according to his religion or belief as long as it does not disturb other patients
Gaining security and safety while in hospital care
Submit proposals, suggestions, improvements to the hospital's treatment of him
Refuse spiritual guidance services that are not in accordance with their religion and beliefs
Sue and/or sue the hospital if the hospital is suspected of providing services that are not in accordance with standards, both civil and criminal

Obligations of Patients and Patients' Families

According to the Regulation of the Minister of Health of the Republic of Indonesia Number 69 of 2014

Comply with hospital regulations
Use hospital facilities responsibly
Respect the rights of other patients, visitors and the rights of health workers and other officers who work in hospitals
Provide honest, complete and accurate information according to their abilities and knowledge about health problems
Provide information about their financial capabilities and health insurance
Comply with the therapy plan recommended by the Health Workers in the Hospital and approved by the patient concerned after receiving an explanation in accordance with the provisions of the legislation
Accept all the consequences for his personal decision to refuse the therapy plan recommended by the Health Worker and/or not comply with the instructions given by the Health Worker in the context of curing his illness or health problem
Provide compensation for services received Royal Prima PRIM