- Founded in 1972.
- Employs 500 staffs in the network of 22 branches across Indonesia.
- Consistently in the past 21 years named Top Agents for major carriers : Garuda Indonesia, Singapore Airlines Cathay Pasific Airways, Qantas Airways, KLM Royal Dutch Airlines, British Airways, Lufthansa, Thai Airways, Air France, Malaysian Airlines System, Eva Air.
- Recipient of Best Performance Award from ABACUS, the Computerized Reservation System (CRS).
- Global Alliance with BCD Travel; leading travel management Company allows Bayu Buana’s customers to have access to BCD’s offices across the globe.
- First Travel Agent Listed in the Jakarta Stock Exchange in 1989.
- First Travel Agent with its Customer Relationship Management (CRM).
- First Travel Agent to receive ISO 9001 : 2008 Certificate for Quality Management System and OHSAS 18001 : 2007 for Occupational Health and Safety Assessment Series
Scope of Services
Online System Airlines Companies
At the moment, we are implementing two main systems in our online computer systems, such as : SABRE. As to stock of tickets, we always keep tickets in good and up-to-date stock at our Head Office as well as our branch offices, thanks to the good long standing relationship we maintain so well with airlines concerned, and in that way ticket stock exhaustion are fully watched out and always avoided as replenishment continuously take place before exhaustion happens.
Being an industry leader, Bayu Buana able to provide its customers with the most effective and competitive airfares applicable. Consistently named Top Agent by major Domestic and International carriers in the past 25 years, like Garuda Indonesia, Singapore Airlines, Cathay Pacific Airways, British Airways, Qantas, Lufthansa, Air France, KLM Royal Dutch Airlines, Northwest, China Airlines, Eva Air, Malaysian Airlines, Thai Airways, Lion Air, etc.
Bayu Buana is also the recipient of Abacus Award (Computerized Reservations System) for Best Performance Agent.
Human Resources
Our human resources form a solid asset to the company providing well trained and professional staff for any service they have to render to their clients, ranging from ticketing, hotel reservations, incentive and just leisure tours, etc. They are ready and behind them there are always the handy skill and eagerness to serve, to offer the best and above all the convenience and satisfaction of their clients regarding their travel.
Network of Service Coverage Both Domestically and Worldwide
Bayu Buana Network
Bayu Buana has 12 branch offices in Jakarta and 7 branch offices outside Jakarta. We have also 3 partner and hundreds of local agent beside our branch office.
Affiliation with Worldwide Travel (BCD Travel)
Bayu Buana is a partner of BCD Travel in Indonesia, the world's leading provider of global travel logistics, streamlining operations and strategic business management to enable customers to achieve maximum travel program savings. BCD Travel operates in 96 countries (included Australia*) of five continents, with USD 12 billion in total sales.
Hotel Arrangement
Bayu Buana has set up a special division to handle all hotel bookings. Our online hotel booking platforms will help customers to get instant confirmation with a very competitive price. Based on our proven volume of business, we can offer our customers with special rates in many chain hotels around the world in a variety of class and category.
Travel Insurance
Bayu buana provide travel insurance for individual & corporates trip. We have good relationship with some insurance companies like: Chubb, Assist, Allianz, ABDA.
Travel Document Arrangement
Bayu Buana has a special department to serve customers to obtain passport, exit permits and visas to various countries.
Rent Car
We also provide car rental in Jakarta, outside Jakarta, and also in abroad.
Reporting System
We are able to provide management information reports for financial budgeting or control for the management and arrange special payment system should the needs arise. In the report, usually consists of : traveler name, departure date, itinerary, class of traveler, airlines, fares Bayu Buana has standard report to each of our customer and this report can be tailor-made to our customer needs.
Airport Assistance Arrangement
Bayu Buana has a special team to handle greeting service in the airport. As to greeting service, so far it has always been made available in the best way possible for convenience and accelerated handlings at the airport by an experienced staff.
24-Hour Emergency Services
Bayu Buana office hours generally from 08.30 a.m up to 17.00 p.m through the week, but we understand that in some circumstances there are needs that arise in time that we cannot predict. In result of those demands, our T24 contact center is contactable around the clock in emergency cases.
Experienced
Experienced in providing excellent travel management services since its establishment, Bayu Buana has been successfully developing itself to the rank of the Five Largest Travel Service Companies in Indonesia. Bayu Buana has enriched its long-standing experienced by servicing to the potential companies (Bank, Oil & Gas, Embassy, Consumer goods).
MICE
A full division of MICE at Bayu Buana has been set up to handle any Meeting, Incentive, Convention and Exhibition requirements of any corporate and industry organizations.
Package Tour
A complete tour packages to many well known international destinations around the world are offered in Bayu Buana Outbound Tour Program covering all continents from Asia to Africa, Europe, USA / Canada, Australia and New Zealand. Similarly Domestic Tour Programs to popular destinations like Bali, Yogyakarta, Lombok, etc are also available.
Corporate Implant
Bayu Buana has been appointed by many major corporations in the country to set up an Implant Travel Office within their company to handle all their travel needs. All Bayu Buana Implant Travel Office have full services that include "online" Computerized Reservations System.
Other Related Services Arrangement
Newsletter
Bayu Buana provides in-house news in the form of regularly issued E-newsletters on development of airlines and their activities on flight services, schedules and anything related to travels, hotels, tourist destinations, etc. Please see attachment for copy of our newsletter.
Website / Bayu Buana Online
Bayu Buana has its own website www.bayubuanatravel.com and booking online reservation system.
Bayu Buana Travel Club
To provide it's valued customers with special privileges and recognition. Bayu Buana set up its own travel club called Bayu Buana Travel Club (BBTC). The club offers its member with regular newsletter & priority to Bayu Buana promotions offer.
ISO & OHSAS
PT. BAYU BUANA is the first travel agent in Indonesia to received ISO 9001 : 2008 certificate for QUALITY MANAGEMENT SYSTEM & OHSAS 18001 : 2007 for OCCUPATIONAL HEALTH & SAFETY ASSESMENT SERIES. Bayu Buana BAYU
Ownership
PT. Bayu Buana, Tbk is The Operator for www.bayubuanatravel.com
website ("site"). Websites, modules, settings and preparation of the
content contained in the site are copyright owned by PT. Bayu Buana, Tbk
and or / third party providers and distributors who are licensed to The
Operator.
Limitation on use
The
Operator provides limits that the using of the site is non-exclusive,
non-transferable, can not be licensed in accordance with the terms and
provisions contained in the site. You agree that you :
- Use this site only for making reservations or purchases and shall not use this site to other matters, including without limitation to making false reservation or booking.
- Will not use a false email address or false personal data transmitted to this site. You agree that will be responsible for any damage and or / violations resulting from any infringement of copyright or other proprietary rights or any loss or damage resulting from the use of this site.
Registration
Users
of this site must register by providing certain data with consideration
operator to allow you to use this site. You represent and warrant that :
- Information about your own self is true, accurate, current and complete as required by the registration form on the site (registration data) and ;
- You will always update the Registration Data to keep it true, accurate and complete.
If
you provide information that is incorrect or incomplete, then the
operator has reason to state that such information is untrue or
incomplete and the Operator reserves the right to suspend or terminate
your account and refuse any and all current or access to later in the
use of this site. Operator is not responsible for any loss or harm that
may occur, where such loss or damage caused by inaccurate information or
incomplete given by you.
After registering, you will receive a
password and user identity. Obligated to maintain the confidentiality of
your password and user ID. You are fully responsible for all activities
under your password or user identity. You can only use one user ID and
password at one time and may not use a lot of user identity or password.
Password is only allowed to be used by yourself and you cannot allow
other persons to use your account and password. You agree to immediately
notify The Operator over the unauthorized use of your password or
account or any other breach of security, and you should make sure that
you have sign out of the account for each session. The operator will not
be liable for any loss or damage arising from your failure to comply
with these regulations.
Privacy
For
the purposes of this privacy policy, personal information is any
information that can be linked to a specific individual, including
without limitation the information, such as name, address, phone number,
email address and credit card number and need to know to use our
website mean :
- You agree, if you tell any personal information to us, then we will make a copy of data (database records) about you.
- If you register on our website, downloading materials or perform other transaction. You agree for us to collect personal information necessary to provide the services you want. And you agree to update your information by the operator to be notified to the service partner (who may be third parties).
- You agree that the Operator may contact you to provide information about products and services that may be of interest to you (unless you have stated that you do not want any information from the Operator).
- If you are constantly using our website, then show you agree with the changes that will come across in this privacy policy.
Overview Information
The Operator is not required to but allowed from time to time to
monitor and review any information transmitted or received through this
site and reserves the right to do censor, edit, remove or prohibit the
transmission or receipt of any information that is deemed inappropriate
by The Operator as violation of the Terms and Conditions. During
monitoring, information may be examined, recorded or copied by the
operator, and agreed by the user of this site.
Online Booking and Purchase
- Unless otherwise stated on the website, The Operator will act as agent for a third party service provider and distributor for all the products and services you purchase on this website. You can place an order or may make purchases of products and services online at this website. A contract of sale and purchase of products and services can be done online at this website with your acceptance of products and services offered on the Website ("the Contract") by third party providers and / or distributors and / or where stated, the Operator and you hereby agree to the validity or enforceability of the contract that was signed on the website though is created in electronic form, not in the form of printed paper and / or signed or sealed. Please note that by showing your receipt for the purchase of products or services offered on this website, you are required to complete the transaction. You are responsible for checking the reservations and / or purchases made containing correct information (including date, name and time) before proceeding to the payment stage. Operators and third party providers and distributors are entitled to rely on information contained in your order and are not responsible for any errors that may exist in your reservation and / or purchase.
- Third-party providers of travel services
You may be bound by the terms and conditions imposed by the travel service provider for operators who act as an agent including conditions of carriage, refund and cancellation policy for flights, hotels, tours, etc. The Operator is not liable for any claims against the fulfillment or non-fulfillment, or not satisfying any of the products and services you purchase, that is not limited to, airlines, hotels, tour operators, insurance companies, and other entities. At the time the airlines and other travel providers experience the fulfillment of a passenger flight or flight schedule changes, so for that Operator is not responsible for the non fulfillment. - Completeness
For ordering all purchased products and services required fulfillment and documentation, such as the issuance of airplane tickets and hotel vouchers. Eligibility required during normal business hours. Thus for each reservation request requires a minimum time limit in accordance with the terms and conditions of the type of products and services that will be purchased.
The Operator shall not be liable for any claims, damages or compensation against non-fulfillment on the purchase of products or services between the time of booking and departure time. Please always make sure to hold a passport with at least 6 (six) months validity expiration. Responsibility to ensure the correct travel documents of passengers is concerned. The Operator reserves the right to refuse any booking or purchase for any reason and is not responsible for any claims resulting in loss, damage or compensation. - Specific terms and conditions for products and services
Certain products and services have their own specified terms and conditions in addition to the Terms and Conditions. It is important for you to get and read the terms and conditions which apply to certain products and services as they may contain exclusions and limitation of liability other terms and conditions, including restrictions on changes or cancellations.
Price
Stated explicitly that all prices listed on this site do not include
Value Added Tax (VAT), levies, fees, airport pick-up fee and any other
charges along with fines or interest payable due to your negligence. You
must pay the amount required to pay under this provision in full
compliance with the request. All displayed prices for products and
services are subject to change and prices are not final until full
payment for such purchase of products and services has made. The booking
fee is may payable for multiple bookings. You have to pay airport tax
when needed. Some airlines or travel service providers may charge a fuel
surcharge that may not be reflected in the prices shown and shall be as
extra charge. Routing restrictions and other special conditions may
apply.
Payment
Payment for the full amount required after you finish an order. Payment
must be made through the website by credit card, KlikBCA, or Automated
Teller Machine (ATM). If you pay with KlikBCA or Automated Teller
Machine (ATM) then you have to send a confirmation of payment or contact
our customer service as soon as you have made the payment. If not, then
your payment might not be confirmed so may result in a delay process
your booking confirmation. After your reservation has been confirmed
then an e-ticket, hotel voucher or confirmation of payment will be
issued only valid if your credit card payment has been confirmed or your
payment has been received in our account. Please note that your
reservation will be automatically release if we have not received the
payment or we have not received the confirmation from you within 2 hours
after the reservation made.
Booking and Cancellation for Purchase
Please
note that terms and conditions for cancellation of bookings and
purchases will vary for each product and service. Referring to the terms
and conditions for a specific product or service, can be checked
through our Sales and Customer Care office during office operating
hours. If there are no terms and conditions for a specific product or
service, you may cancel the booking or purchase by contacting The Sales
and Customer Care or by visiting one of our branches during office
operating hours. Cancellation, at your request, might not be allowed or
may require a minimum processing time of different periods, in
accordance with the terms and conditions that are specific to the type
of products or services purchased. All cancellations of hotel
reservation will be charged 10 percent of the transaction value and
Administrative Fee. We need to info that the VAT and the cost of
administration cannot be returned as these fees are paid to third
parties. You agree to bear the full costs of cancellation, booking and
administration fees for any products or services ordered but not used
for any reason. In some cases, The Operator will charge additional
cancellation fee and / or fee changes imposed by travel service
providers.
Changes to Booking and Purchasing
You must know about the terms and conditions for changes of bookings
and purchases will vary for each product and service , subject to the
terms and conditions of each product or service. If there is no terms
and conditions specific to a particular product or service, you CANNOT
change your order or online purchase at this website. You can change
your order or purchase online by contacting our Sales Department and our
Customer Care team or by other means, which is visiting one of our
branches during office operating hours. You can also send an email to
our Sales Department and our Customer Service Team. However, we need
time for 1 (one) working days to respond to an email request. Changes,
at your request, must be received by the Operator at least 7 (seven)
calendar days prior to travel or use to be effective and may be subject
to an administration fee that you have to be borne in full.
Links / Connectors
This site may contain links or connection to other websites which are
not maintained by The Operator and is provided solely as a convenience
to you. The Operator has not reviewed all of linked website and is not
responsible for the content of other websites and does not make any
representations or warranties about any other websites or the contents
or materials on such websites. Similarly, other web sites may also link
to this site. Any third parties who want to establish a relationship
with this site must obtain written consent from The Operator to do so
and The Operator has the right to deny permission for any such links to
the site. In particular, third parties cannot insert a link to any page
other than the Home page of this site, without obtaining the written
consent of The Operator to do so.
Law and Jurisdiction
Terms and Conditions, performance and all disputes arising out of or in
connection with these Terms and Conditions shall be governed by the
laws of the Republic of Indonesia. You agree and hereby submit to the
jurisdiction of the courts of the Republic of Indonesia in all questions
and controversies arising out of or in connection with these Terms and
Conditions, performance and use of this site.
Closure
The Operator may terminate these Terms and Conditions and / or the
provision of products and services at any time for any reason, including
misuse of this site or your failure to comply with these Terms and
Conditions. Such termination will not affect the right of The Operator
to continue to provide assistance in accordance with the discretion of
The Operator. Upon termination of these Terms and Conditions, all rights
granted to you shall be stopped and returned to The Operator.
Modification
The Operator may at any time modify any part of this site, including
products and services and the Terms and Conditions at its sole
discretion without notice. The operator also reserves the right to
reject any access of the individual / individuals and the use of the
site at any time.
Additional Provision
Additional terms and conditions apply to reservations, purchases of
products and services and other uses of portion of this site will be
informed to you. If you do not agree to abide by the terms and
conditions, including terms and conditions that apply in relation to
certain products and services, then we will have rights to cancel your
reservations.
Communication
The Operator reserves the right to communicate with you about this
site. Copyright © under license by PT. Bayu Buana Tbk, Jl. Ir. H. Juanda
III No. 2, Jakarta 10120, Indonesia. Bayu Buana BAYU
Statement
Thank you for visiting our website. We appreciate your trust for choosing www.bayubuanatravel.com as your website for booking your online accommodation.
This privacy policy will explain you how we use personal information collected at this site. Please read this privacy policy carefully before using the site or submitting any personal information.
This privacy policy applies to all of our services, whether accessed or available from your computer with internet, platforms or other devices.
By using the site, we assume you are accepting the practices described in this privacy policy. These practices may be changed from time to time, but any changes will be posted and changes will apply only to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Bayu Buana is committed to protect your privacy in accordance with the standards of consumer protection.
The Reservations you will do
To process your booking, we will give your name, contact details, and your credit card details to the related accommodation parties you ordered. We will only provide those data to the related accommodation provider, all of which are needed to process your booking.
By completing the order process, meaning that you agree to complete the guest review form also. You can also write this review anonymously, if you want to. By submitting this guest review, you agree that the review could be used on our Web pages related accommodation, also in platforms and social media (fully or partly) owned, controlled, managed, or held by us or our trusted business partner. It purposes is solely to inform others about the level and quality of accommodation related services. We reserve the right to adjust, refuse or remove Guest review forms based on our policy. Guest review form deservedly regarded as a sort of survey and does not include all forms of commercial offers, invitations, or any incentives.
Collection and Use of Information
www.bayubuanatravel.com will not collect or monitor your personal information without your consent. The personal information we collect is only limited to the information you give to us and the information how you use our site.
We may collect personal information, such as names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request, unless you give us permission to use it in another manner, for example to send physical voucher directly to your address.
We use your information to send you details about our services or the details of your order. However, if you choose not to provide the information as requested, then we are not able to provide a fully online service to you.
We will also use your information to process your purchase of the products or services, to confirm your trip, to fulfill your requests when you use our online services, to contact you regarding your question and for our marketing purposes, such as sending information about offers specifically, promos, newsletters, brochures, and others. If you do not allow us to use your information for sending the details of our products, please send us an email.
We will not share your personal details to third parties except for the purpose of providing information to the airlines you will travel with, hotel and / or related travel agent. However, we will only provide the information necessary to ensure your trip running smoothly.
In addition to the provision of information as mentioned above, we do not provide contact information to other parties without your consent, unless there is an emergency situation where your information is needed, or by order of Court, or requested by a government or law enforcement, or in the good faith that disclosure of otherwise necessary or in condition to protect against or prevent actual or potential fraud or unauthorized transactions alsoto investigate the fraud which has already taken place. This also applies when we have reason to believe that disclosure is necessary to identify, contact, or bring legal action against someone who may be causing interference to the rights or our property, whether intentional or not, or if the other party may be harmed by certain activities.
Data Processor
From time to time we may use third party service providers as a data processor for the interests that have been outlined above. For example, we may use our service providers for sending booking information electronically to the accommodation service. The process is conducted by a third party whom is working under our instruction. The said party is also bound by a data processing agreement and confidentiality agreement.
Cookie / Tracking Technology
The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information.
Changes in Our Privacy Policy
We will post our new statement on our website when we change our privacy policy, so you will know the latest update about how we collect and use information. If at one time we decide to use the information that you submit at the same time of the said revised statement is valid, you will be given the opportunity by email, website or in writing to choose to release your participation or prevent such use. If you have any questions or concerns regarding our Privacy Statement, or if at any time you need help related to our services, please contact : crm@bayubuanatravel.com
Security
We consider security issues as a serious problem and treat all personal information obtained from our website Users in secret, also to prevent unauthorized access and ensure information is used appropriately.
In order to protect and secure the personal data you have provided, we have implemented and use the systems and procedures according to the proper business procedure. Moreover, we also have implemented and use procedures as well as technical limitations to anyone who can access and use our personal customer data. Only certain employees are authorized and licensed to access your personal information and this solely to perform their duties in providing our services.
Concept
We offer you the possibility for starting your own business under the umbrella of an established and proven business brand; Bayu Buana.
We believe that successful cooperation is based on a profitable and long-term relationship, where both parties have a mutual interest in running a financially healthy business.
To secure a long and satisfying relationship, shared values and goals must always constitute the foundation of the partnership. From the very early stages, we will assist you in the establishment of your new business.
We have developed a
travel agent partnership system whose goal is to be among the most
professional travel services retailers. We want to have the best system
and to guarantee our partners in matching the competitive current
conditions. Bayu Buana BAYU
Bayu Buana Travel Services
For more than 40 years, Bayu Buana Travel Services has grow at a steady pace and become one of Indonesia's leading travel agent offering a complete travel solution for both leisure and business travels. The company has over 500 staff within 24 branches across the country
