Our Transformation

Tugu insurance carries out a transformation program. Accompanied by the spirit of "Reaching New Heights", work improvement continues to be done while continuing to carry out the company's six principles: Clean, Committed, Capable, Creative, Collaborative, and Customer Focus.

Reaching New Heights

Reaching New Heights is philosophically being our passion to inspire and and empower our customers. We strive with full confidence to move to new levels, preparing to face the challenges and opportunities of life in the future. Worry free from the risks of various uncertainties in life.

Vision
Become the number one general insurance company in Indonesia.

Mission

Creating customer satisfaction.
Empowering human resources to become professionals.
Optimizing company value in a sustainable manner.
Developing the insurance company to become the pride of Indonesia and a world-class company. Asuransi Tugu Pratama Indonesia TUGU

Shareholder

In 2018, Tugu Insurance received an effective statement from the Financial Services Authority (OJK) to open an Initial Public Offering of TUGU (IPO) to the general public. As of May 28, 2018, Tugu Insurance's shares were officially printed on the floor of the Indonesia Stock Exchange (IDX). Asuransi Tugu Pratama Indonesia TUGU

Good Corporate Governance

Focusing on the working process that is based on Good Corporate Governance, Tugu Insurance is committed to optimizing performance for the sake of the company’s long-term contribution.

Interactive and customer-focused work culture

In Tugu Insurance, we are determined to become the number one general insurance company in Indonesia. This cannot be achieved without clear, structured, and interactive good corporate governance (GCG), which should also be applied in daily operational activities.

Tugu Insurance is determined to become the number one general insurance company in Indonesia. This determination cannot be achieved without implementing good corporate governance (Good Corporate Governance). Corporate Governance Practices serves as a basis for structure in determining policies, of course with due regard to the provisions of the Articles of Association and the applicable laws and regulations as follows:

Republic of Indonesia Law No. 40 of 2007 concerning Limited Liability Companies
Financial Services Authority Regulations (OJK)
BUMN Minister Regulation Number PER 03 / MBU / 2012 concerning Guidelines for Appointment of Members of the Directors and Commissioners of SOE Subsidiaries
Guidelines for Management of Pertamina’s Subsidiaries
GCG Regulations

Optimizing the implementation of Corporate Governance Practices can also provide added value to the Company, help manage risks appropriately, prevent irregularities in the management of the company, increase accountability to stakeholders, and improve work culture in the Company. If all the benefits can be realized, not only business growth will be achieved by Tugu Insurance, but also increase profitability and business sustainability.

In order to achieve these goals and realize these benefits, there are at least five basic principles of Corporate Governance Practices that we always uphold in each of our steps and efforts, namely transparency, accountability, responsibility, independence, as well as fairness and equality. Armed with strong corporate governance principles, Tugu Insurance is ready to become a world-class Indonesian pride insurance company. Asuransi Tugu Pratama Indonesia TUGU

Committee Work Guidelines

To ensure the establishment of an optimal control system in Tugu Insurance internal body corporate, a committee was formed to assist the Board of Commissioners. This establishment refers to the Financial Services Authority Regulation (POJK) No. 73/POJK.05/2016 concerning Good Corporate Governance for Insurance Companies. In Tugu Insurance, the Board Committee is divided into a number of specific sectors. These include the Audit Committee, the Risk Policy Committee, the Remuneration and Nomination Committee, and the Good Corporate Governance (GCG) Committee.

Each committee has their own respective duties and responsibilities. At the Audit Committee, the intended control system includes improving the quality of disclosure and financial reporting, evaluating the effectiveness of audit activities (internal and external), and identifying various matters that require the attention of the Board of Commissioners. The Tugu Insurance Committee must always be prepared if the Board of Commissioners assigns other tasks, both periodically and at any time.

Unlike the Risk Policy Committee which is responsible for assisting the Board of Commissioners in assessing the quality and effectiveness of risk management implemented by the Company, the Remuneration and Nomination Committee is responsible to assist the Board of Commissioners and/or Shareholders in selecting members of the Board of Commissioners and Board of Directors, formulating a performance appraisal system and the Board of Commissioners and Board of Directors’ remuneration system, and reporting the results of their review and recommendations to the Board of Commissioners

Meanwhile, the GCG Committee is responsible for monitoring the implementation and evaluating periodic assessments related to GCG. If there is anything that has not been optimized, the GCG Committee is required to provide recommendations related to the improvement of the Company’s GCG system and completeness. As part of the Company’s Annual Report, the GCG Committee is also assigned to revise work plans and reports on GCG implementation. Asuransi Tugu Pratama Indonesia TUGU

Risk Management Policy

In carrying out its business activities, Tugu Asuransi carries out various types of risks that need to be managed in a planned, systematic and structured manner through the application of Risk Management to take advantage of potential losses and optimize opportunities to achieve the goals.

Implementation of Risk Management is an integral part of Good Corporate Governance practices. The implementation of Risk Management at Tugu Asuransi is carried out by the company for all business activities and interests, including sharia business units owned by the Company, about Financial Services Authority Regulation Number 1 / POJK.05 / 2015 concerning Application of Risk Management for Non-Bank Financial Services Institutions About the rules and regulations in force.

Risk type

Following the mandate of the Financial Services Authority Regulation Number 1 / POJK.05 / 2015 concerning the Implementation of Risk Management for Non-Bank Financial Services Institutions, Tugu Insurance is required to manage the following risks:

Strategic Risk is the risk arising from the failure of establishing a strategy that is in line with the Company’s target framework and main targets.
Operational Risk, specifically risk arising as a result of a failure of internal processes, people, information technology systems and/or events related to the environment outside the Company.
Asset and Liability Risks, which are risks that arise as a result of the failure of the management of the Company’s assets and liabilities.
Management Risk, that is the risk that arises because of the management of the corporate’s composition, namely the Board of Commissioners and the Board of Commissioners, or equivalent, who have high competence and coordination.
Governance Risks, namely risks arising from potential risks in the implementation of good governance, inaccurate management style, environmental control, and protection of each party directly or indirectly involved with the Company.
Fund Loan Risk, which is the risk arising from the insufficient funds/capital available to the Company, including additional access to funds/capital in the loss or unexpected expenditure of funds/capital needs.
Insurance Risk, namely the risk of failure of insurance companies and reinsurance companies to meet obligations to the insured and policyholders as a result of the inadequacy of the risk selection process (guarantee), determination of premiums (prices), use of reinsurance, and/or guarantees.

Risk Management Process

The application of Risk Management is carried out based on the following process:

Communication and Consultation is an iterative and conservation process between stakeholders to share information and conduct dialogues related to risk management, the roles and responsibilities of each party, as well as a good understanding of decision-making criteria.
Determination of the context, the process of determining the scope, criteria, limits, and parameters that are relevant and important that will be used as a reference in risk management.
Risk Assessment, issued:

Risk identification, which is the process of finding, challenges, and risks inherent in every activity carried out proactively, systematically, and structured based on available information.
Risk analysis, the process of considering characteristics both qualitatively and quantitatively about the events and impacts caused by these risks.
Risk evaluation, which is a risk decision-making process that will be conducted based on the results of the analysis and established criteria including the priority level of risk handling.
Risk management is the process of taking action on risks based on available choices (avoided, reduced, shared, transferred, or accepted risks) and adjusted to the business strategy by considering the costs and benefits that are most optimal for the Company.
Risk monitoring carried out by completing all aspects of the risk management process above to ensure the effectiveness and efficiency of safeguards, obtain information for the process of improvement and analysis as well as learning from risk problems and the use of new risks that arise.

Implementation of Risk Management

The implementation of Risk Management in Tugu Insurance is implemented through the application of risk registers by each Work Unit as the risk owner (risk owner, risk-taking unit) who has the duty and responsibility to carry out the Risk Management process. The list of risk preparation is carried out annually with the same fiscal year work plan and budget (RKAP). Therefore, the list of risks issued by each Work Unit is related to the work plan and targets outlined in the fixed RKAP Asuransi Tugu Pratama Indonesia TUGU

Corporate Insurance

Energy

Risk management on operational activity in the energy field has very high risks. Thus, the product of energy insurance will be the best solution to minimalize the financial impact of your company in the future.

Asuransi Energi

Operational activities in the energy sector have a high level of risk. It is because any losses give a big impact on financial losses. Therefore, we are here to offer you something that will provide maximum and comprehensive protection that may occur in the future.

Provided Protection

Offshore and Onshore Energy Insurance gives guarantee protection in four important points, which are onshore property, offshore property, well control, and engine and airplane frame. This is the detail information for each of the protections provided by Tugu Insurance:

Onshore Property

Onshore Property Insurance will protect all of the insured property. Coverage with extended warranties is also provided for:

- Office Contents Endorsement
- Riots, Strikes, and Malicious Damage Endorsement 4..1a (including Civil Commotion)
Offshore Property

The protection guarantee is given for all offshore property, including the expansion of the Drilling Equipment Including Rigs guarantee.

Well Control

Well Control Insurance will provide the compensation cost for repairs. Therefore, the Insured have control of the insured well. Coverage with extended warranties is also provided for:

- Underground Control of Well Endorsement
- Making Wells Safe Endorsement
- Extended Re-drilling and Restoration Cost Endorsement
- Evacuation Expenses Endorsement
- Care, Custody, and Control Endorsement

Engine and Airplane Frame

The protection guarantee is given for the engine and airplane frame. Therefore, the operational activities in the energy sector can run well. The Insured also don’t have to provide more budgets for maintenance and repair cost if there is damage.

Companies Who Needs This Insurance:

Oil and gas exploitation company
Oil and gas transmission and distribution company
Electricity generation company
Oil/gas/ geothermal well drilling services company

Excluded Risks

War, Civil War, Sabotage And Terrorism
Radioactive Contamination, Chemical Biological, Bio-Chemical And Electromagnetic Weapons
Cyber Attack

Further information about these will be stated in the policy provisions. Asuransi Tugu Pratama Indonesia TUGU

Corporate Insurance

Fire & Property

Through the Fire & Property Insurance product, Tugu Insurance provides protection for your assets, buildings, and what’s inside. You’ll be able to live safely and comfortably without any worries.

With more than 38 years of experience as a reliable insurance company, we provide Fire Insurance protection that guarantees any losses or damages to the insured property. To learn more about the Fire Insurance that is more appropriate for your needs, please kindly contact us.

What kinds of guarantee do we provide?

Primary Assurances
- Fire
- Lightning
- Explosion
- Airplane crash
- Smoke
Additional Assurances
- Typhoons, hurricanes, floods, and water damages
- Riots, strikes, unpleasant acts

What types of risk that are not guaranteed?

Excluded Risks
- Theft and/or loss during and after the event guaranteed by the insurance Policy;
- Deliberation of the Insured, representative of the Insured, or other parties at the instruction of the Insured;
- Intentions of other parties with the knowledge of the Insured;
- Deliberate mistakes or omissions by the Insured or the representative of the Insured;
- Fires of the forest, bush, reed, or peat;
- All kinds of explosives;
- Nuclear reaction;
- All forms of business disruptions.
Excluded Objects and Interests
- The spread of fire or heat that arises on its own or because of the nature of the goods themselves;
- A short-circuit that occurs in a unit of electrical or electronic equipment;
- Goods belonging to other parties which are stored and/or deposited;
- Motorized vehicles, heavy equipment vehicles, locomotives, aircraft, ships;
- Precious metals, jewelry, or precious stones;
- Antiques or arts;
- All kinds of texts, plans, drawings, or designs;
- Stocks, bonds, shares, or all kinds of securities;
- Computer software, magnetic cards, chips;
- Foundation, underground building, fence;
- Wood trees, plants, animals;
- Parks, lands, waterways, roads.

Further information about excluded risks is as stated in the policy provisions.

Who Can Use This Product?

Personal/individual owner of the building and/or its contents
Building company and/or its contents
Banks or other financial institutions

The insurance premium rates have been adjusted to the provisions of the Financial
Service Authority Circular Letter Number 6/SEOJK.05/2017. Asuransi Tugu Pratama Indonesia TUGU

Marine

Marine Insurance provides comprehensive protection for various risks that may arise during the process of shipbuilding and the transportation of goods at sea.

Builder’s Risk Insurance

Guarantees all losses and damages caused or found on the basic material of the ship’s frame during the insurance period.

Objects that can be insured:

SECTION I

Sub Section A

Hull and machinery that are connected or being built at the dockyard.

Sub Section B

The machine insured during the subcontractor’s construction period.

SECTION II

The machine insured since it was handed over to the builder.

Companies that need this insurance:

Ship-building company
Ship-building sub-contractor company
Ship-ordering company
Ship-building financing company

Excluded Risks:

The removal of disposal of obstacles, shipwrecks, cargo, or other objects.
Any properties, real objects, or personal objects except ships or properties on other ships.
Rebellions, strikes, labor disruptions, riots, civil unrest, treason, revolutions, civil wars, power struggles, or actions by government authorities.
Loss of life, injury, or disease.
Cargo or other goods on the Insured ship.
War exclusion.
Nuclear exclusion. Asuransi Tugu Pratama Indonesia TUGU

Aviation & Satellite

Get comprehensive protection while traveling with travel insurance. Working closely with trusted insurance partners, Tugu Insurance is eager to provide guarantees and compensation in terms of flight cancellations, delays, lost items, and accidents.

Air travel always has its own risks. However, that does not mean you can not enjoy it. Aviation Hull and Liability Insurance from Tugu Insurance provides protection against loss and/or damage to the airplane frame as well as liabilities arising from an accident.

Objects that can be insured:

Airplane frame
Responsibilities to third parties
Responsibilities to passengers

The company that needs this insurance:

Airline companies

Excluded Risks:

Geographical boundaries that include exceptions
Illegal use
Freights by other transportations
The number of passengers exceeding the capacity
War, piracy, riots, and other similar risks
Nuclear risks
Landing and take-off areas that do not meet requirements
Airplane is operated by a pilot that is not officially written in the policy overview Asuransi Tugu Pratama Indonesia

Aviation & Satellite

Objects that can be insured:

Airplane frame
Responsibilities to third parties
Responsibilities to passengers

The company that needs this insurance:

Airline companies

Excluded Risks:

Geographical boundaries that include exceptions
Illegal use
Freights by other transportations
The number of passengers exceeding the capacity
War, piracy, riots, and other similar risks
Nuclear risks
Landing and take-off areas that do not meet requirements
Airplane is operated by a pilot that is not officially written in the policy overview Asuransi Tugu Pratama Indonesia TUGU

Engineering

Engineering Insurance from Tugu Insurance provides a guaranteed loss for the risk of obstruction of building projects during the construction process, machinery installation projects, or damage to electronic equipment due to accidents.

Contractor’s All-Risk

When it comes to building construction, you cannot ignore the risks that could arise.

For this reason, Contractor’s All Risk Insurance from Tugu Insurance provides insurance benefits for buildings that are still under construction, for any risks of loss and damages arising from the construction process, including those experienced by third parties due to the ongoing construction process. Asuransi Tugu Pratama Indonesia TUGU

Credit & Guarantee

Tugu Insurance offers Credit and Guarantee Insurance to protect the Insured in the event of bad things that make them unable to repay their loans. This protection provides a guarantee so that the Insured will not be more disadvantaged from the costs arising from this bad possibility.

Credit Insurance

There are two credit insurance options that you can choose according to your needs:

Credit Financing Insurance
PT Asuransi Tugu Pratama Indonesia Tbk (Tugu Insurance) offers Financing Credit Insurance to the Insured in accordance with applicable policy provisions. Protection is provided for the risk of failure of the Insured as a debtor to pay off credit facilities provided by commercial banks and other financial financing institutions.
Trade Credit Insurance
A protection product from Tugu Insurance that allows the Insured to become a debtor who fails to pay due to payments. Trade Credit Insurance is intended for entrepreneurs to keep their business running smoothly. Asuransi Tugu Pratama Indonesia TUGU

Liability Insurance

Provides insurance coverage for losses arising from claims of third parties who suffer losses (bodily injury and / or damage to property) caused by the activities of the insured. Tugu Insurance’s Liability Insurance products include:

Product Liability Insurance

With more than 36 years of experience as a trusted insurance company, we provide protection needs. Product Liability Insurance protects your business if a user suffers a loss due to an error product that you sell, including legal responsibility for providing compensation & litigation costs. This makes Product Liability Insurance an important part of protecting your business.

To get an explanation of Product Liability Insurance that is more appropriate for your needs, please contact us.

What is guaranteed:

Guarantee the legal obligation of the insured to third parties in connection with bodily injury and/or property damage caused by the product of the insured.

Companies that use this product:

Manufacturing company
Distribution Company
Retail company

Excluded Risks:

This policy does not cover losses which are caused by:

Repair, recondition, modify or replace any or any part of any product that turns out or is suspected to be defective
Product warranty
Withdrawal product
Any kind of consequential losses suffered by the insured
Violation of registered plan, copyright, patent, trade name, trademark or design rights Asuransi Tugu Pratama Indonesia TUGU

Health

Through Health Insurance products, Tugu Insurance provides the best health insurance protection for your employees and their families.

Tugu Insurance Health Insurance (THIS) is a health insurance program for commercial aimed at groups/companies’ employees. After paying for 1-year premium, the Company provides the maximum benefits of the ‘THIS’ program in the form of medical benefits according to the type and amount of health insurance benefits contained in the list of benefits for the risks guaranteed in the policy. As BPJS Health operates, the Company offers coordination of benefits, premiums, membership data, claims / financial data, administration, information system and socialization so that employees can get the best service and maximum benefits.

Health insurance programs available:

1. Guaranteed Hospital and Surgical Care (Inpatient)
2. Outpatient Guarantee
3. Maternity Care Guarantee
4. Dental Care Guarantee
5. Guarantee Glasses

The benefits of using TUGU-Health:

1. Freedom to use service providers.

2. There are no territorial and time restrictions.

3. Independent health services.

4. Ease of adding hospital providers.

5. The claim payment system in the form of:

Payment Replacement
Participants pay in advance all medical costs at service providers outside the hospital, clinic and Tugu Insurance Pharmacy network.

Non Cash
Simply by showing a card, participants can immediately get the treatment without paying in advance, as long as care and treatment are carried out in the network of Hospitals, Clinics and Pharmacy Insurance.

The excess costs (excess) are guaranteed in advance.

• A waiting period is abolished.

• Pre-existing Conditions are immediately guaranteed.

• 24-hour integrated claim service.

• Reports on the use of complete claims required by the company.

Co-Branding with BPJS

1. Hospital Cash Plan

Cash compensation in accordance with the participants’ room benefits.

2. Substitute Excess:

a. BPJS as the first guarantor for health facilities.

BPJS only guarantees according to the participant’s room class rights if there are excess costs to be paid back to the insurance party.

b. Health Insurance as the first guarantor for health facilities with a co-branding card. This is so that the Insurance can guarantee if there is a service person at the Hospital. Asuransi Tugu Pratama Indonesia TUGU

Contact

Establishing and maintaining good relations with the media and all external stakeholders is a form of our commitment to run a sustainable business. Whenever you need more information about Tugu Insurance, the media and stakeholders can go directly to the head office or fill out an online form.

Head Office
PT Asuransi Tugu Pratama Indonesia Tbk
Wisma Tugu 1
Jalan H.R. Rasuna Said

Kav. C8-9 Jakarta 12920 Indonesia

Asuransi Tugu Pratama Indonesia TUGU

Asuransi Tugu Pratama Indonesia

Asuransi Tugu Pratama Indonesia TUGU