Money: Express Transindo Utama TAXI

Providing land transport services to cater to all of our customers’ needs, we offer regular, premium taxi, and Value Added Transport Business (consist of premium rental services and bus rental services). Express Group has been serving its basis in the Greater Jakarta area and has expanded to serve other major cities including Medan, Surabaya, Semarang, Bandung, Bali and Lombok. When the opportunity calls, we answer it innovatively with Tiara Express and VATB services to tap into the premium market. Tiara Express and VATB is now the brand of choice for customers seeking premium quality transportation services.

Professionally managed, we run Express Group with a solid business model and service excellence. In our core business activity, i.e. the taxi services, we are applying a unique and mutual beneficial partnership scheme with our drivers. The scheme proves to be effective for our operations; not to mention that it is acknowledged by the United Nation Development Program (UNDP) as one of the solution to fight poverty.

We are fully committed to develop our growth potentials and generate maximum returns and added values for all of our stakeholders. Whereas the land transportation business especially taxi services remains strong with positive growth trend, we aim to become a leader in providing solutions for the transportation service in Indonesia. Through innovation and our proven experience in the business, we will continuously develop various land transportation models and services.

Growing Steadily for Further Success

In just over two decades of history marked with steady growth, Express Group has grown into one of the leading land transportation company in Indonesia. Commercially started its operational activities in April 1989 as a subsidiary company of Rajawali Corpora, we are now one of the largest taxi operator in Indonesia, providing taxi services and value added transporation business (VATB) services. With more than 8,000 licensed taxi fleets and fully supported by more than 18,000 qualified drivers, we are ready to service our customer with high quality services.

Providing land transport services to cater to all of our customers’ needs, we offer regular, premium taxi, and Value Added Transport Business (consist of premium rental services and bus rental services). Express Group has been serving its basis in the Greater Jakarta area and has expanded to serve other major cities including Medan, Surabaya, Semarang, Bandung, Bali and Lombok. When the opportunity calls, we answer it innovatively with Tiara Express and VATB services to tap into the premium market. Tiara Express and VATB is now the brand of choice for customers seeking premium quality transportation services.

Vision
To become a major Indonesia's land transportation company that gives maximum added value to its stakeholders (government, shareholders, business partners, drivers, employees, customers, and the surrounding society).

Mission
To provide professional integrated land transportation based on company values and good corporate governance that holds high business ethics and benefits the stakeholders.

CARING

Express Group always attempts to create a positive working environment, encourage our employees to reach their full potential and grow the shareholder value together.

We care our stakeholders:

Focus and responsible
Care and concern about our customers
Care and concern about our environment
Respect our co-workers
Perform any assigned tasks sincerely and whole-hearty to achieve customer satisfaction

TEAMWORK

In Express Group, the management realizes that teamwork is important to help individuals function properly in doing his/ her jobs. All employees work together and collaborate to achieve the targeted goals. In Express Group, we do not walk alone, but we walk together.

We always work as a team:

Understanding each role of the team members
Focusing on solution rather than problems
Win-win solution
Collaborating in achieving common goals
Being responsible for the result of the teamwork

SPIRIT

Spirit is the inner energy that cannot be seen but can be felt which inspires and guides individual to achieve the highest performance. In Express Group, the management will always try to engage and maintain motivated, performing-boosting employees

We work with a high spirit:

Positive thinking in facing any situations
High enthusiasm in performing any tasks
Creating fairness, balance and motivating each other
As an endorser to create conducive and comfortable working atmosphere
Adaptable in any changes

DISCIPLINE

Self-discipline is an important attitude that can lead us toward self-improvement and success. A highly self-discipline individual is needed in most companies including in Express Group. By having a self-discipline, Express Group believes that it can bring more satisfying results and bring company to the top level as stated in company's mission.

We work with a disciplined manner:

Following the company regulations
Following procedures
Being on time
Fulfilling promises
Working effectively and efficiently

COMMITMENT

As once famous quote said "It is an individual commitment that makes a team works, corporate works, society works and cultural works". Express Group is looking for a committed individual who has a positive attitude and behavior as well as focus on achieving the company's goals.

We are committed to achieve our objectives:

Performing and completing the assigned tasks
Finishing the assigned tasks on schedule
Being committed to follow the standard of procedure and every decisions (consistent)
Having high integrity
Having sincere loyalty

Award

2014

The Most Competitive CEO 2014 presented by Economic Review Magazine
The Most Innovative Taxi Operator award presented by Economic Review Award
Express Group Won the fourth place in the category of Transportation – Infrastructure, Utilization, and Transportation presented by Economic Review Magazine
Second Award as the 2014 National Model Crew of Public Transportation (AKUT). The Award was presented by Indonesia’s Ministry of Transportation and Indonesia Transportation
Human Capital Management System Improvement award at Indonesia Human Capital Study (IHCS) 2014, which was organized by Business News Indonesia & Dunamis Human Capital Consultant
HR Execellence Award 2014 in the category of People Development with ‘The Best’ predicate and in the category of HR Transformation with ‘Good’ predicate. The award presentation held by Management Institute of Faculty of Economics of University of Indonesia in cooperation with SWA Magazine
Indonesia Leading Taxi/Limousine Company 2014 – 2015 by Indonesia Travel & Tourism Awards Foundation (ITTA Foundation)

2013

Superbrands Awards 2013, Taxi Category from Superbrands International

2012

Indonesia Brand Champion 2012, Category : Taxi, "Silver Brand Champion of Most Recommended Taxi in Jakarta" from MarkPlus Insight and Marketeers Magazine
Medan Service Excellence Award (MSEA) 2012 for Medan Service Excellence Champion with Taxi Category from MarkPlus
Call Center AwardTM 2012 For Service Excellence: Category Taxi from Carre (Center For Customer Satisfaction & Loyalty) - For Achieving "Good" Service Performance
Indonesia Best e-Corp & CIO 2012 from SWA Magazine

2011

Call Center AwardTM 2011 for Service Excellence for Taxi Services Category - For Achieving "Good" Service Performance from Carre (Center For Customer Satisfaction and Loyalty)
Indonesia Service Quality Award 2011 for Taxi Services Category from Carre (Center for Customer Satisfaction and Loyalty) - For Achieving Excellent Total Service Quality Satisfaction
Indonesia Brand Champion Award 2011 for The Best Taxi - Jakarta Category from MarkPlus Insight and Marketeers Magazine
Indonesia Brand Champion Award 2011: The Most Popular Taxi from MarkPlus Insight and Marketeers Magazine
Indonesia Original Brands 2011, "Top 25 Indonesia Original Brand 2011" with Brand : Express and Product Category : Taxi from SWA
Indonesia Brand Champion 2011 for Taxi (Jakarta) Category in Indonesia Woman Brand Champion 2011 from Marketters Magazine dan MarkPlus Insight
SSEA 20111 Semarang Service Excellence Award, The Champion of Semarang Service Excellence Award 2011 Category Taxi from MarkPlus
Indonesia Leadership Award The Best CEO 2011, "Top 10 of the Best CEO 2011" from SWA, Synovate Indonesia and Dunamis Organization Services
Indonesia Best CFO 2011 from SWA
Corporate image award 2011 for the Taxi Category from Frontier Consulting Group and Bloomberg Businessweek

2010

13th rank Top 250 Indonesia Original Brands 2010 version SWA Magazine
2nd rank Top 50 Admire Company Brands 2010 version Bloomberg
1st rank as Lombok Best Driver Competition in Provence Competition
1st rank as Medan Best Driver Competition in Provence Competition
The Most Favorite Taxi 2010 from Minister Cultural & Tourism in Indonesia Tourism Award
1st Champion of Adikarya Wisata Award from Governor DKI Jakarta, Pemprov DKI Jakarta
Commendation Award 2010 at ISRA event by National Center for Sustainability Reporting

2005-2009

2009 - 1st rank, 2nd rank & also 1st & 2nd Harapan in Jakarta Best Driver Competition
2009 - 3rd rank as National Best Driver Competition
2009 - 3rd rank - Semarang Best Driver – Semarang
2008 - 1st rank in Jakarta Best Driver Competition
2007 - 2nd rank in Jakarta Best Driver Competition
2006 - 2nd rank for Call Center Excellence in the transportation service category in Indonesia version CCSL (Centre for Customer Satisfaction & Loyalty)
2005 - 2nd rank in Jakarta Best Driver Competition

Certificate

2013

ISO 9001:2008, Taxi Services (Pool Cipondoh A, Cipondoh C, Bekasi C and Bekasi D) by SGS

2012

Certificate of Participation for The 8th Sustainability Reporting Award from NCSR (National Center for Sustainability Reporting)
Cerificate as participant in ICCCPO Meeting Asia 2012 with Theme "Give Hope to Children with Cancer" by Yayasan Onkologi Anak Indonesia and Yayasan Kasih Anak Kanker Indonesia (Indonesia Care For Cancer Kids Foundation)
Sertifikat Sosialiasi Pengendalian Pencemaran Air Tanah, Pool Jagakarsa, BPLHD Provinsi DKI Jakarta
Sertifikat Pencatatan PT Bursa Efek Indonesia PT BEI 2 November 2012

2011

Certificate of Participation for The 7th Indonesia Sustainability Reporting Award from NCSR (National Center Sustainability Reporting)
ISO 9001:2008, Taxi Services (Head Office, Pool Jagakarsa and Tangerang Selatan) by SGS Express Transindo Utama TAXI

With complex business development, our management team felt the needs of good corporate governance in managing their day-to day business activities. The good corporate governance being adopted was influenced by our vision, mission and corporate values. Express Group good corporate governance implementation reflects the management commitment to continually create a transparent and accountable company among its entire stakeholder. By enhancing the good corporate governance practices, Express Group will be able to maximize values to all stakeholders and to apply the openness, accountability, trustworthiness, responsibility and fairness principles to all shareholders, Board of Director and Commissioners, business partners, employees and other stakeholder.

Implementation of Good Corporate Governance

Express Groups always sustain its operational and financial performances well. This is supported by the implementation of good corporate governance which refers to the provision contemplated in prevailing regulations.

The rules and regulations are Law of Republic Indonesia No. 40 of 2007 regarding Limited Liability Company, Financial Service Authority No. 21/PO JK/04/2015 on Implementation of Corporate Governance for Public Company and Circular Letter of Financial Service Authority (SEO JK) related to Public Company Corporate Governance. The Company also commits in applying Good Corporate Governance which covers the aspects of:

1. Transparency

2. Accountability

3. Responsibility

4. Independence

5. Fairness

Objectives of Good Corporate Governance

The Company strives to maintain its operational activities in accordance with prevailing regulations.

Express Group recognizes the importance of maintaining the balance of interests among the shareholders, the Company itself, and the other stakeholders. Therefore, Express group continues to implements the principles of GCG, with the understanding that performing business activities in accordance to the best practices.

Company views GCG as base in realizing business ethic practices to become a Good Corporate Citizen which also functioned to maintain the Company’s sustainability.

Express group holds the responsibility to conduct the business in accordance with appropriate business ethics and with high integrity. This is done by conducting its businesses and performing business activities based on the corporate cultures and values. In this regard, Express group has established the supporting elements to GCG implementation, by formulating the Corporate Cultures and Values, Code of Conduct, and the Board Manual. The Board Manual guides the Board of Commissioners as well as the Board of Directors in performing their duties and function in accordance with GCG principles.

The Manual of the Board of Directors or of the Board of Commissioners is formulated with respect to the provisions in the Article of Association as well as direction from the shareholders of Express Group and Financial Services Authority Regulation No. 33/PO JK.04/2014 on the Board of Directors and the Board of Commissioners of a Public Company.

Good Corporate Governance Structure

Based on Law of Republic of Indonesia No. 40 of 2007 regarding Limited Liability Company (Law of Limited Liability Company), Company’s organs consist of General Meeting of Shareholders (GMS), Board of Commissioners, Board of Directors with respective duties and responsibilities. The organs may also be supported by other committees such as Audit Committee, Internal Audit, and Corporate Secretary. Express Transindo Utama TAXI

The operation of Express Group lies on the importance of social and environment performances aside from the economic aspect. Express Group is aware that business continuity run concurrently with the improvement of welfare of all components in Group Express.

Environmental Aspect and Social Development

In 2018, the Company conducted emission test on each taxi fleet to reduce air pollution caused by vehicles in general. In addition, water and electricity savings were applied to maintain the environmental sustainability.

Customer Safety Aspect

Express Group consistently recruited drivers through rigorous selection and clear procedures to ensure the safety of customers. Express Group was also equipped with contact center for customer to submit their opinion, critics and complaints.

Occupational Health, Safety and Employment Aspect

With regard to employment practices, Express Group had always paid attention to the rights of its employees, from staff to management level. Express Group continued to provide benefits in accordance with applicable laws and regulations.

With regard to facilities and safety, Express Group routinely conducted maintenance activities on its taxi units. The maintenance activities included emissions check, KIR check (test for vehicle eligibility), tera check and so forth. Express Group provided instrument and technical equipment related to safety procedures. In addition, Express Group also periodically monitored the implementation of safety procedures in the field. So Express Group managed to record a low level of work accident.

To attain the above objectives, Express Group also regularly organized and engaged its employees and drivers in various training programs in order to improve the quality of human resources. Express Transindo Utama TAXI

Express Taxi Regular

Express Conveniently Yours
Our regular taxi service, is currently operating more than 8,000 taxi fleets, also easy to book through 24-hour Call Center.
In addition to being perceived well as the value-for-money taxi services that offers comfort and peace of mind, our service philosophy is also perceived to exceed customers’ expectation. All of our front liners, including drivers, dispatchers and Call Center staff; will provide friendly and helpful services in timely manner as well as the safety of our customer as our main priority. Express Transindo Utama TAXI

Tiara Express

We Took The Opportunity to Offer an Innovative Premium Taxi Services
Noticing a growing demand for premium taxi services especially in the cosmopolitan Greater Jakarta Area, whereas premium taxi fleets are available only in limited numbers of luxury sedans, we took the opportunity to offer an innovative premium taxi services with great entertainment systems. Launched in 2008 under the brand name Tiara Express, we opted for MPV instead of sedan. Through an associated company, we utilize the luxurious and comfortable Toyota Alphard, Mercedez Benz C-200, BMW, Nisan Elgrand to cater for more passengers with different needs. Express Transindo Utama TAXI

Bus Eagle High

We Took The Opportunity to Offer an Innovative Bus Services
Express Group provides medium and big bus with various seating capacities (from 25 up to 59 seats). Supported by a team of professional drivers and courteous staff, we are happy to provide good customer support (available 24 hours a day 7 days a week) with focus on safety and customer comfort. Express Transindo Utama TAXI

Limousine Express

Diversity in our High Class Limosines
Express Limousine Services are fully committed to provide excellent services to you as well as your company, to truly meet your need and expectation. We service our customers with high quality standard of service andexcellent operating standards. We aim to provide perfectly impeccable services, down to the smallest details, to ensure memorable travel experience in our luxury limousines Express Transindo Utama TAXI

Eagle Taxi

Eagle Conveniently Yours
We serve our loyal customer through our new business line, Eagle Taxi. Eagle taxi is a new brand provided by Express Group using the upper taxi fares, a new service line specifically provided for our customer in every hotel where we put our pressence in Greater Jakarta Area. Eagle Taxi provides superb experiences for its user. Express Transindo Utama TAXI

Success Story

Shinta and Marsudi, Married Couple Express Taxi Driver - Express Partner

Probably the first in Indonesia, a married couple being a taxi driver. Shinta and Marsudi, a married couple who are partners of Express Taxi drivers. Which, Shinta's status as the main driver or "bravo" and her husband Marsudi became "Charlie". Both of them drove Express Taxi door number EF 0750 from Cipayung Pool, East Jakarta.

Although only a year old, corn joined the Express, but both are quite experienced in taxi driving and they got acquainted when working in a taxi company before.

The night schedule or "bat" is the working time they choose. According to him, the time is quite comfortable to operate, in addition to not being hot, traffic is also relatively smoother. "Children have grown up. They are already at school, the smallest will enter high school. They accepted me as a taxi driver, as long as this work is halal and their needs can be met. ” Shinta said.

Shinta and Marsudi take turns operating schedules. However, when conditions are fit, Marsudi also accepts operating auctions in the Pool to fill units that are not operating. "The most important thing is that communication continues smoothly. When pulling together, we try to meet. I will call my wife to meet up, eat together or just rest together, and we will defend even though the position is far away. ” Said Marsudi.

Both of them hope that they will continue to operate smoothly and maintain the condition of the car well until the end of the partnership period.

The talk with husband and wife partners was carried out by Express Group with media partners on Wednesday, June 19, 2013 on Jl. Theresia, Jakarta Pusat. It is hoped that through this meeting the media can share this unique story so that the public can know that the Express partnership program can also be applied to married couples, so that it can provide a source of income and improve family welfare.

Rokhmatulloh - Mitra Express

We are acquainted with Mr. Rokhmatulloh. EC 1678 driver from Jagakarsa Pool. Born in Tegal 40 years ago, this 4th grade elementary school boy has joined the Express Group since 2007. Not unexpectedly he is a graduate of Agriculture from Widyagama University, Malang. His career began in Tambun as a quality control staff in one of the cotton spinning companies. Due to lack of compatibility with the work atmosphere he slammed the profession into a taxi driver.

In 1997 he was accepted as a Silvera taxi driver. He tried this job because of a friend's invitation. One year through his new world he continued to other operators namely Star Queen and Bluebird. "It's not any factor that caused him to move companies, but the monetary crisis where many taxi operators went bankrupt," he said.

The experience of driving in various taxi operators gives him a lot of experience. That experience prompted him to join the Express Group in hopes of having a taxi unit that he brought.

This success story is known from his own younger brother. At the beginning of joining Taxi Express, actually he was Charlie's driver from his sister in Ciganjur Pool. And seeing his sister succeed, he decided to become a bravo. In total, there are 13 relatives who are drivers of Express Taxis. Something that according to the author himself is interesting. And it's true that Express Group actually provides livelihood for many people. "I am grateful to have worked at Express Group. In terms of income, children and wife's goods are sufficient. My hope is that I can finish my car and get it again, to pay for school children. " He added. Finally he expressed his hope to Express Group to continue to maintain the company's image. In addition, it improves management performance and is selective in recruiting new drivers.

Mardjono - Mitra Express

Born from a small town in East Java precisely in the Bangil area, Pasuruan. Large in the city of Surabaya, poor across the capital as a PPD driver and had also been the driver of a garbage truck in the Department of Public Works.

Pak Mardjono, whom his friends called "Aki" Mardjono, is interested in becoming an Express driver because in the Express Company there is an ownership program where in the next 6 years he can get ownership options. With his existing savings, he registered as an Express driver in the Bekasi area precisely in BB pool with BB body number 5312.

Until now Pak Mardjono works alone without Charlie. With his old age, he has a spirit that we should take as an example of the spirit of working with all my heart.

According to Pak Mardjono, he feels happy and comfortable working at Express with a comfortable work environment, making him feel at home working at Express, to maintain his health, he is diligent in walking, eating vegetables and fruits and getting enough rest.

The spirit of having a sense of belonging where we work, work with all my heart, and live a healthy life, is an inspiration for those of us who are young so do not be lazy to work and do not easily complain.

Syamsudin - Mitra Express

Mr Syamsudin began working at Express in 1997 as an Express partner and now he has three cars as a result of the partnership program with the Company. Mr Syamsudin felt that he has been highly benefited from this program.
According to him, this is a very good program because now he managed to have his own house and be able to pay for his children’s education from operating the three cars. Mr Syamsudin hoped the program would be able to support the drivers’ welfare. Besides, as the head of “LAKA” pool of Bintaro, Mr Syamsudin has seen how the company cares for drivers who got involved in accidents, through contributions as well as subsidies if their cars need to be repaired.
He is also very pleased about several trainings provided by the company, such as service excellence, safety driving and English. With various facilities he has been receiving so far, Mr Syamsuddin admitted that he is satisfied to work together with Express as a partner. Express Transindo Utama TAXI

Contact Us To Order Express Taksi

HALO EXPRESS 1500122
Line 1: Taksi Reguler
Line 2: Taksi Premium
Line 3: Bus Eagle High
Line 4: Complain, Lost, and Found
Line 0: Customer Service
Email: customercare@expressgroup.co.id
Express Transindo Utama TAXI

Head Office
Jl. Sukarjo Wiryopranoto
No. 11 Jakarta 11160 - Indonesia
Telephone : 6221 - 2650 7000
Facsimile : 6221 - 2650 7001
Express Transindo Utama TAXI

Express Transindo Utama TAXI

PT Express Transindo Utama Tbk - TAXI